Refund policy

 

At SP Health & Beauty, we want you to shop with confidence. If you’re not completely satisfied with your purchase, our return process is designed to be fair, simple, and transparent.


       Return Rules

  • Products must be returned in their original, unused, and unopened condition unless defective or damaged upon arrival.


       Processing

  • Once your return request is approved, we will create a return shipping label within 2 business days.

  • You will receive the label via email along with instructions for sending your item back.


       Return Window & Fees

  • Returns must be initiated within 30 days of delivery.

  • No label fee will be charged for your return.

  • A 15% restocking fee will be deducted from your refund amount (unless the return is due to our error or a defective product).


       Cancellations

  • Order cancellations are manually reviewed. Please contact us as soon as possible if you wish to cancel—once an order has shipped, it must follow the return process.


       Customer Refunds

  • Once your returned item is received and inspected, we will automatically process your refund to your original payment method.

  • Refund times may vary depending on your payment provider’s policies.


      Need Help?

For any return or refund questions, please reach out  Email: info@sphealthbeauty.com 

Address: 5437 Gainor Rd Floor 2, Philadelphia, PA 19131.